END-USER LICENSE AGREEMENT (EULA)
for NICE Software and Solutions

Version 6.0


NICE hereby grants to the licensee named in the applicable order form(s) (the "Licensee") the
license set out below to use the software products accompanying this agreement (the "EULA" or
the "Agreement"), on the following terms and conditions.
As used in this EULA, "NICE" means NICE, S.r.l. with principal offices located at Via
Milliavacca, 9 - 14100 Asti - Italy ("NICE IT"), except that if Licensee is located in the United
States, "NICE" means NICE USA LLC, with principal offices at 410 Terry Avenue North, Seattle,
Washington, 98109-5210 ("NICE US").

1.	LICENSE
a) Evaluation License - Subject to the terms and conditions set out below herein, NICE grants to
Licensee a limited, non-exclusive, non-transferable, revocable, non-sublicensable license to use the
software identified in the applicable order form(s) (the "Software") for evaluation purposes only.
Unless Licensee enters into a perpetual or time-based license, Licensee's ability to use the Software
for evaluation purposes will terminate at the end of the evaluation period that is set, by default, to 3
(three) calendar months starting from the date specified by the parties in the applicable order
form(s) or otherwise agreed between them or the date of installation of the license key, whichever is
the earliest. Subject to additional agreement this evaluation period can be extended by NICE at its
discretion in writing (which may be via email). At the end of the evaluation period, the Licensee
will return all the licenses and all the documentation related to the same (the "Documentation") and
will uninstall the Software.
b) License Grant - Subject to the terms and conditions set out herein, NICE grants to Licensee for
the term specified in the applicable order form(s) a royalty free, non-transferable, revocable, non-
sublicensable license to use the Software for Licensee's internal business purposes only and only by
the licensed number of users accessing the Software and/or for the number of contemporary opened
sessions, and/or for the number of processing cores or nodes, as specified in the applicable order
form(s). Copies of the Software are permitted only for back-up purposes and shall be marked by
Licensee as a back-up copy. Licensee shall not make copies of the Documentation unless authorized
by NICE. Licensee agrees to use the Software to process only Licensee's data, or data lawfully
obtained from third parties with direct business relationship with Licensee, Licensee may allow a
third-party contractor to access and use the Software solely for the benefit of Licensee for
implementation of Licensee's projects or to assist resolving problems with the Software or to
provide services to Licensee as an application service provider or data service provider or
consultant, and such use of the Software by the contractor will be subject to the same terms and
conditions provided hereunder; Licensee is responsible for such use and any breach of these terms
and conditions by such parties. Except as provided in this Agreement, Licensee shall not permit any
other person or entity to access and use the Software.
c) Beta Participation - Licensee may download, access and use certain features, technologies,
software and services made available to Licensee by NICE that are not yet generally available,
including, but not limited to, any software, products, services, or features labeled "beta", "preview",
"pre-release", or "experimental" (each, a "Beta"). In the event there is a conflict between the terms
of this Section 1(c) and an existing Beta Test Participation Agreement between Licensee and NICE
or its affiliates, the terms of the existing Beta Test Participation Agreement will take precedence.
i) During the term of the applicable Beta (as specified by NICE), NICE grants to Licensee a limited,
non-exclusive, non-transferable, revocable, non-sub licensable license to use the Beta solely for
internal evaluation purposes; and install, copy, and use any related NICE content that may be
provided to Licensee by NICE in connection with the Beta ("Beta Materials") solely as necessary to
access and use the Beta in the manner permitted by this Section. Licensee agrees not to allow access
to or use of any Beta or Beta Materials by any third party other than Licensee's employees and
contractors who have a need to use or access the Beta or Beta Materials in connection with
Licensee's internal evaluation activities, and have executed written non-disclosure agreements
obligating them to protect the confidentiality of non-public information regarding the Beta and Beta
Materials.
ii) Licensee must comply with all policies and guidelines related to any Beta as posted on the NICE
Site or otherwise made available to Licensee. NICE may add or modify restrictions, including usage
limits, related to access to or use of any Beta or Beta Materials at any time. If requested by NICE,
Licensee will promptly increase or decrease your usage of the applicable Beta or Beta Materials to
the levels that NICE may specify. Service Level Agreements do not apply to Beta.
iii) NICE may suspend or terminate Licensee's access to or use of any Beta at any time and for any
reason. NICE may at any time cease providing any or all of any Beta in its sole discretion and
without notice. Beta also may be unavailable and/or their performance may be negatively affected
by scheduled and unscheduled maintenance. NICE will use reasonable efforts to notify Licensee in
advance of scheduled maintenance, but NICE is unable to provide advance notice of unscheduled or
emergency maintenance.
iv) In consideration of being allowed to access and use a Beta, Licensee agrees to provide NICE
with information relating to Licensee's access, use, testing, or evaluation of the Beta or any related
Beta Materials, including observations or information regarding the performance, features and
functionality of the Beta or any related Beta Materials as applicable, when and in the form
reasonably requested by NICE ("Test Observations"). NICE will own and may use and evaluate all
Test Observations for its own purposes. Licensee will not use any Test Observations except for
Licensee's internal evaluation purposes of the Beta.
v) Each individual Beta will automatically terminate upon the release of a generally available
version of the applicable Beta or upon notice of termination by NICE. Notwithstanding any
agreement to the contrary, either Licensee or NICE may terminate Licensee participation in a Beta
at any time for any reason upon notice to the other party. Notwithstanding any agreement to the
contrary, after the conclusion of Licensee's participation in a Beta for any reason, (1) Licensee will
not have any further right to access or use the applicable Beta and Beta Materials; (2) Licensee
Content used in the applicable Beta may be deleted or inaccessible; and (3) Licensee will
immediately return or, if instructed by NICE, destroy all Beta Materials or any other NICE
Confidential Information related to the applicable Beta or Beta Materials. If NICE releases a
generally available version of a Beta, Licensee access to and use of the generally available version
will be subject to the Evaluation License and License Grant herein. NICE does not guarantee that
any Beta will ever be made generally available, or that any generally available version will contain
the same or similar functionality as the version made available by NICE during the term of the Beta.
vi) Beta Materials, Test Observations, Suggestions concerning a Beta or any other information
about or involving (including the existence of) any Beta are considered NICE Confidential
Information. Licensee will not disclose (including, but not limited to, in a press release or public
statement) any Beta Materials, Test Observations, Suggestions concerning a Beta, or any other
information about or involving (including the existence of) any Beta, except as agreed by NICE in
writing.
vii) ADDITIONAL WARRANTY DISCLAIMERS. WITHOUT LIMITING ANY DISCLAIMERS
HEREIN, THE BETA AND BETA MATERIALS ARE NOT READY FOR GENERAL
COMMERCIAL RELEASE AND MAY CONTAIN BUGS, ERRORS, DEFECTS OR HARMFUL
COMPONENTS. ACCORDINGLY, AND NOTWITHSTANDING ANYTHING TO THE
CONTRARY IN THIS AGREEMENT OR OTHERWISE, NICE IS PROVIDING THE BETA
AND BETA MATERIALS TO LICENSEE "AS IS." NICE AND ITS AFFILIATES AND
LICENSORS MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND,
WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE REGARDING THE BETA
AND BETA MATERIALS, INCLUDING ANY WARRANTY THAT THE BETA AND BETA
MATERIALS WILL BE UNINTERRUPTED, ERROR FREE OR FREE OF HARMFUL
COMPONENTS, OR THAT ANY CONTENT, INCLUDING LICENSEE'S CONTENT, WILL
BE SECURE OR NOT OTHERWISE LOST OR DAMAGED. EXCEPT TO THE EXTENT
PROHIBITED BY LAW, AWS AND ITS AFFILIATES AND LICENSORS DISCLAIM ALL
WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY,
SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-
INFRINGEMENT, OR QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF
ANY COURSE OF DEALING OR USAGE OF TRADE. AWS' AND ITS AFFILIATES' AND
LICENSORS' AGGREGATE LIABILITY FOR ANY BETA SERVICES WILL BE LIMITED,
TO THE EXTENT PERMITTED UNDER ANY APPLICABLE LAW, TO THE AMOUNT
LICENSEE ACTUALLY PAYS NICE UNDER THIS AGREEMENT FOR THE BETA THAT
GAVE RISE TO THE CLAIM DURING THE 12 MONTHS PRECEDING THE CLAIM.
viii) Because the Beta and Beta Materials involve features, technologies and services that are not
yet generally available, Licensee acknowledges that any violation of this Section 1(c) could cause
irreparable harm to NICE for which monetary damages may be difficult to ascertain or an
inadequate remedy. Licensee therefore agrees that NICE will have the right, in addition to its other
rights and remedies, to seek injunctive relief for any violation of this Section 1(c).

2.	RESTRICTIONS
Without prejudice to the provisions set forth under Section 9 of this EULA, Licensee acknowledges
and agrees that the Software (including the related Documentation) comprises certain trade secrets
and confidential and proprietary information of NICE. Licensee agrees to maintain the Software in
confidence and not disclose it to any third party without NICE's prior written consent. Licensee
shall not modify, adapt, translate, reverse engineer (except for what expressly permitted under
applicable law), transform, reproduce, copy, decompile or disassemble the Software. Moreover
Licensee shall not rent, lease, loan, assign, act as a service bureau or provider of a time sharing
service for, sub-license or resell the Software.

3.	OWNERSHIP OF SOFTWARE
The Software (including the related Documentation) is owned by NICE. The Licensee
acknowledges and agrees that title to the Software, including the Documentation, and all the copies
thereof, including all industrial and intellectual property rights (including the exclusive rights of
economic exploitation), copyright, trade secrets and patent rights, remains with NICE. Licensee
shall not alter, remove or modify the copyright notice or any other proprietary rights disclaimer
and/or credits from the Software and/or Documentation. Licensee agrees to adopt adequate
measures to prevent any unauthorized copying of the Software and/or Documentation.

4.	AUDIT
Licensee shall maintain accurate records as necessary to verify compliance with this Agreement.
Upon request by NICE, no more than once every twelve months, Licensee shall furnish such
records to NICE and certify its compliance with this Agreement. NICE or its independent third
party accountant may examine and audit Licensee's books and records relating to this Agreement
and Licensee's access, use, and deployment of the Software to the extent necessary to verify
Licensee's compliance with this Agreement and any order form(s). Any audit will take place during
normal business hours on at least 10 days prior written notice. If the auditor determines that
Licensee misreported any figure or underpaid any amount, Licensee will remit to NICE a sum equal
to the amount of any underpayment within 10 days after notification of the discrepancy. If the
discrepancy exceeds the greater of (A) $1,000 U.S. dollars, or (B) 5% of the total amount purchased
or reported by Licensee for the period audited, then Licensee will reimburse NICE for the
reasonable, out-of-pocket cost of the audit.

5.	WARRANTY
a) NICE warrants that the Software for a period of sixty (60) days from the delivery of the Software
to the Licensee (the "Warranty Period") operates substantially in compliance with the official
Documentation included with the Software in electronic format, when used in accordance with
NICE's written instructions. NICE's sole responsibility, and Licensee's exclusive remedy, in the
event a problem in the Software is brought to NICE's attention by Licensee during the Warranty
Period, is for NICE to use reasonable efforts to correct such problem, replace the Software or
provide a full refund to Licensee, at NICE's discretion. NICE shall not be responsible or liable for
any noncompliance with the foregoing warranty or limitations or defects of the Software, if they
have been caused, in whole or in part, by unauthorized behavior of Licensee, any use of the
Software which is inconsistent with the Documentation, any accident, abuse, or misapplication,
and/or if they arise from or are related to software or any other products which are not supplied by
NICE.
b) DISCLAIMER: EXCEPT AS SET OUT OTHERWISE HEREIN, AND WITHOUT
PREJUDICE TO SUBSECTION A) ABOVE, LICENSEE ACKNOWLEDGES THAT, TO THE
EXTENT PERMITTED UNDER APPLICABLE LAW, THE SOFTWARE IS PROVIDED TO
LICENSEE ON AN "AS IS" BASIS AND NICE DISCLAIMS ALL WARRANTIES AND
CONDITIONS, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING
WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE,
NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY
WARRANTIES AND CONDITIONS ARISING FROM A COURSE OF DEALING, USAGE OR
TRADE PRACTICE, AND IN PARTICULAR, NICE DOES NOT WARRANT OR REPRESENT
THAT THE SOFTWARE DOES NOT INFRINGE ANY INTELLECTUAL PROPERTY, WILL
OPERATE UNINTERRUPTED OR ERROR FREE OR THAT DEFECTS IN THE SOFTWARE
ARE CORRECTABLE OR WILL BE CORRECTED.

6.	LIMITATION OF LIABILITY
a) LICENSEE AGREES THAT, TO THE EXTENT PERMITTED UNDER APPLICABLE LAW,
NICE SHALL NOT BE HELD LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES
ARISING FROM OR RELATED TO ANY USE OF THE SOFTWARE NOT IN COMPLIANCE
WITH THIS EULA AND THE DOCUMENTATION.
b) TO THE EXTENT PERMITTED UNDER ANY APPLICABLE LAW, NICE'S ENTIRE
LIABILITY AND RESPONSIBILITY FOR ANY AND ALL CLAIMS, DAMAGES OR LOSSES
ARISING FROM OR RELATED TO THE USE OF THE SOFTWARE OR OTHERWISE
ARISING FROM OR RELATED TO THIS AGREEMENT, AND REGARDLESS OF THE
FORM OF ACTION (WHETHER IN CONTRACT, TORT, NEGLIGENCE OR ANY OTHER
THEORY OF LIABILITY AS PROVIDED UNDER APPLICABLE LAW) SHALL BE
ABSOLUTELY LIMITED TO LICENSEE'S ACTUAL DIRECT, PROVABLE DAMAGES IN
AN AMOUNT NOT TO EXCEED THE GREATER OF THE LICENSE FEES PAID BY
LICENSEE TO NICE OVER THE 12 MONTHS PRIOR TO THE CLAIM OR FIVE DOLLARS
($5 USD).
c) TO THE EXTENT PERMITTED UNDER ANY APPLICABLE LAW, IN NO EVENT WILL
EITHER PARTY BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF BUSINESS OR
GOODWILL, LOSS OF DATA OR USE OF DATA, OR FOR ANY SPECIAL,
CONSEQUENTIAL, EXEMPLARY, INCIDENTAL OR INDIRECT DAMAGES OF ANY KIND
HOWEVER CAUSED, WHETHER FOR BREACH OF WARRANTY, BREACH OR
REPUDIATION OF CONTRACT, TORT, NEGLIGENCE (EXCLUDING GROSS
NEGLIGENCE), OR OTHERWISE ARISING OUT OF OR RELATED TO USE OF THE
SOFTWARE OR THIS AGREEMENT, AND EVEN IF THE PARTY HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH LOSS OR DAMAGES.

7.	TERMINATION
a) Without prejudice to any other rights or remedies which the parties may have, either party may
terminate this Agreement if the other party commits any material breach of any term of the EULA
and fails to remedy that breach, provided such breach is remediable, within 30 (thirty) days of that
party being notified in writing of the breach. Licensee acknowledges and accepts that no breach of
the Agreement by NICE can be considered as material unless NICE is given notice and the
opportunity to cure within a reasonable period of at least 30 (thirty) days.
b) NICE may terminate this Agreement at any time and for any reason by giving the Licensee 30
day's prior written notice. Moreover NICE has the right to immediately terminate the EULA,
without advance notice, by notifying Licensee, if one of the following events occurs: (a) Licensee's
breach of  Section 1, 2, 3 or 9 and 10 of this Agreement; (b) Licensee's transfer or assignment to
any third party without NICE's prior written express consent of the Software or of any medium
incorporating the Software, including its copies; (c) without limiting the foregoing, and to the extent
permitted by any applicable law, if Licensee becomes insolvent or any proceeding shall be
commenced by or against the party under any bankruptcy, insolvency or similar laws. Following the
termination of the EULA, Licensee shall (i) be no longer entitled to use the Software and/or the
Documentation, (ii) remove immediately the Software from all personal computers and servers on
which the Software is installed, and (iii) return to NICE, within 5 days from the expiration or
termination date, all copies of the Software and Documentation (or destroy such materials, as
instructed by NICE) and will certify in writing to NICE that all copies or partial copies of the
Software and Documentation have been returned to NICE or destroyed as appropriate. The above
applies also in case of expiration of any license subject to this EULA.
c) If NICE terminates this Agreement for convenience, a prorated refund of the prepaid funds will
be credited back to Licensee within thirty (30) days of such termination. Neither party shall be
liable to the other party for damages of any kind by reason of such termination. Upon termination of
the Agreement, Licensee remains responsible for all fees and charges Licensee incurred through the
date of termination, including fees and charges for in-process tasks completed after the date of
termination.

8.	GENERAL
a) This Agreement represents the complete and exclusive agreement, along with NICE's order
form(s) and related documents provided by NICE, between the parties with respect to the subject
matter hereof and supersedes all prior agreements, negotiations and understandings. Except as set
forth in Section 14, any amendments to this Agreement shall be effective only if made in writing
and expressly executed by both parties.
b) NICE is entitled to assign the Agreement to any of its affiliates and parent companies without
notice or consent. Licensee is not entitled to assign this Agreement without the prior written consent
of NICE. Subject to the foregoing, this Agreement will be binding upon, and inure to the benefit of
the parties and their respective successors and assigns.
c) US Licensees - If you are licensing the Software from NICE US, you hereby irrevocably consent
to and waive any objection to the fact that (i) this Agreement shall be governed by and interpreted
in accordance with the laws of the State of Washington (USA), without reference to rules governing
choice of laws, and (ii) any controversy related to the validity, the performance, the termination or
interpretation of the EULA, as well as any claims, suits or proceedings arising out of our in
connection with this Agreement or the Software, shall be settled by the federal and state courts
located in King County, Washington, which shall have exclusive jurisdiction. However, NICE may
seek injunctive (or similar) remedies in any jurisdiction.
d) Licensees Outside the US.
i) If you are licensing the Software from NICE IT, you hereby irrevocably consent to and waive any
objection to the fact that (i) this Agreement shall be governed by and interpreted in accordance with
the laws of the Republic of Italy, without reference to rules governing choice of laws, and (ii) any
controversy related to the validity, the performance, the termination or interpretation of the EULA,
as well as any claims, suits or proceedings arising out of our in connection with this Agreement or
the Software, shall be settled by the Court of Milan, Italy, which shall have exclusive jurisdiction.
However, NICE may seek injunctive (or similar) remedies in any jurisdiction. In any case, both the
Software is licensed by NICE US and the Software is licensed by NICE IT, the United Nations
Convention for the International Sale of Goods does not apply to this Agreement.
ii) IF YOU ARE LICENSING THE SOFTWARE FROM NICE IT, PURSUANT TO AND BY
THE EFFECT OF SECTIONS 1341 AND 1342 OF THE ITALIAN CIVIL CODE, YOU
DECLARE TO EXPLICITLY APPROVE THE FOLLOWING CONDITIONS: 2
(RESTRICTIONS), 5 (WARRANTY), 6 (LIMITATION OF LIABILITY), 7 (TERMINATION), 8
(GENERAL - INCLUDING APPLICABLE LAW AND JURISDICTION), 9
(CONFIDENTIALITY), 13 (MODIFICATION TO THE AGREEMENT)
e) In the event the foregoing terms and conditions conflict with any terms and conditions affixed to
any purchase order or otherwise specified by Licensee, NICE's acceptance of Licensee's order and
delivery of the Software is solely on the express understanding and condition that this Agreement's
terms and conditions will be the only terms and conditions that will apply to such order and NICE
hereby objects to any conflicting or additional terms and conditions. Specifically, each party
acknowledges and agrees that neither party will be bound by, and each specifically objects to, any
provision that is different from or in addition to this Agreement (whether proffered verbally or in
any quotation, invoice, shipping document, online terms and conditions, acceptance, confirmation,
correspondence, purchase order or otherwise), unless such provision is in an amendment made
pursuant to the terms and conditions of this EULA.
f) This Agreement becomes effective on the date of download of the Software ("Effective Date").
The failure by NICE to enforce any provision of this Agreement will not constitute a present or
future waiver of such provision nor will it limit NICE's right to enforce such provision at a later
time. All waivers by NICE must be in writing to be effective. If any portion of this Agreement is
held to be invalid or unenforceable, the remaining portions of this Agreement will remain in full
force and effect. Any invalid or unenforceable portions will be interpreted to effectuate the intent of
the original portion. If such construction is not possible, the invalid or unenforceable portion will be
severed from this Agreement but the rest of the Agreement will remain in full force and effect.
g) All fees and charges payable by Licensee are exclusive of applicable taxes and duties, including
VAT and applicable sales tax. Licensee will provide NICE any information NICE reasonably
requests to determine whether NICE is obligated to collect VAT from Licensee, including
Licensee's VAT identification number. If Licensee is legally entitled to an exemption from any
sales, use, or similar transaction tax, Licensee is responsible for providing NICE with legally-
sufficient tax exemption certificates for each taxing jurisdiction. NICE will apply the tax exemption
certificates to charges to Licensee occurring after the date NICE receives the tax exemption
certificates. If any deduction or withholding is required by law, Licensee will notify NICE and will
pay NICE any additional amounts necessary to ensure that the net amount that NICE receives, after
any deduction and withholding, equals the amount NICE would have received if no deduction or
withholding had been required. Additionally, Licensee will provide NICE with documentation
showing that the withheld and deducted amounts have been paid to the relevant taxing authority.

9.	CONFIDENTIALITY
a) For the purposes of this Section 10, "Confidential Information" means all nonpublic information
concerning the relationship between the parties disclosed by either party, its affiliates, or their
agents (such parties, the "Disclosing Party") to the other party, its affiliates, or their agents (such
parties, the "Receiving Party") that is designated as confidential or that, given the nature of the
information or the circumstances surrounding its disclosure, reasonably should be considered as
confidential.  Confidential Information includes, without limitation, (i) nonpublic information
relating to the Disclosing Party's technology, products, services, processes, data, customers,
business plans and methods, promotional and marketing activities, finances and other business
affairs, (ii) third-party information that the Disclosing Party is obligated to keep confidential, and
(iii) the nature, content and existence of any relationship between the parties, discussions, or
negotiations between the parties.   Confidential Information does not include any information that
(i) is or becomes publicly available without breach of this Agreement (provided, however,
information that is rumored or reported does not become public based only on such rumors or
reports), (ii) was known by the Receiving Party prior to its receipt from the Disclosing Party, (iii) is
disclosed to the Receiving Party from any third party, except where the Receiving Party knows, or
reasonably should know, that such disclosure constitutes a wrongful or tortious act, or (iv) is
independently developed by the Receiving Party without use of any Disclosing Party Confidential
Information.
b) The Receiving Party shall treat the Disclosing Party's Confidential Information as confidential
and shall take reasonable measures to prevent disclosure of the Disclosing Party's Confidential
Information to anyone, except on a confidential basis to its employees and contract employees,
agents, consultants, subcontractors or its parents, subsidiaries, affiliates or eligible recipients, and
their employees and contract employees, who need to know in connection with this Agreement, and
who are bound to preserve the confidentiality thereof. These measures shall include taking at least
such steps to protect the Confidential Information as the Receiving Party takes to protect its own
similar valuable confidential and proprietary information. Confidential Information will be used by
both parties only to the extent necessary to provide services and perform obligation under this
Agreement. In addition to the above, the Receiving Party and its personnel shall use such
Confidential Information only for the purpose for which it was disclosed and shall not otherwise use
or exploit such Confidential Information for its own benefit or the benefit of another without the
written consent of the Disclosing Party. All written, including electronic versions, of the
Confidential Information, and any copies thereof, shall remain the property of the Disclosing Party
and shall be returned to the Disclosing Party or deleted in accordance with written request of the
Disclosing Party. However, electronic versions of the Confidential Information that have been
automatically backed up with other data of the Receiving Party shall be kept confidential and
deleted in the normal schedule of backups and deletions.  Neither Party's Confidential Information
provided under this Agreement shall be used by the Receiving Party after termination of this
Agreement.

10.	SUPPORT SERVICES
Licensee shall have the option of subscribing to software support for any or all of the Software with
cost and coverage as set forth in the applicable order form(s) (the "Support Services", as described
and regulated under the NICE Software Standard Support Services Agreement). In the event
Support Services are terminated, Licensee shall still retain the right and license to continue using
the Software in the latest version prior to termination of Support Services.  All payments shall be
due thirty days from receipt of a correct invoice if renewed. If Licensee terminates Support
Services, it may be renewed later by payment of 70% of the current annual charge for each lapsed
year (or part thereof pro rata), and Licensee will be entitled to receive the then current version or
back-copies of all amendments and any other materials or documents that would otherwise have
been issued.

11.	MEDIA RELEASES
There shall be no media releases, public announcements or public disclosure (including, but not
limited to, promotional or marketing material) by the Licensee, or by its employees or agents,
relating to this Agreement or any project carried out hereunder or that a contractual relationship
exists with NICE, unless NICE has approved the release in writing prior to any release. Licensee
has no right to publicly use or disclose NICE's or its Affiliates' marks pursuant to this Agreement.

12.	NOTICES
Any notice required or permitted by this Agreement to be given to either party shall be effective
upon receipt if given in writing and sent by facsimile or mailed by first class, certified mail, postage
prepaid, to the addresses indicated in the applicable order form(s) or, with regard to NICE if no
address is indicated, the address below.  Receipt shall be presumed received 5 (five) business days
after mailing by first class mail or presumed received the next day if sent by over-night courier.
Certified mail shall be deemed received upon the earlier of actual receipt of such notice or when
notice is given to the addressee of its delivery. In addition, notice via e-mail to each Party's primary
contact with the other should also be given.  Either party may designate a different address than that
given below by notice to the other Party in accordance with this paragraph. A copy of any notice
required or permitted by this Agreement should be sent to Amazon.com, Inc. Attn: General Counsel
P.O. Box 81226 Seattle, WA 98108-1226 Fax: (206) 266-7010 E-mail: contracts-
legal@amazon.com.

13.	MODIFICATIONS TO THE AGREEMENT
NICE may modify this Agreement at any time by posting a revised version on the NICE website
(nice-software.com, and any successor or related site designated by NICE, hereinafter, the "NICE
Website") or by sending a message to the email address then associated with Licensee's account.
Notices NICE provides by posting on the NICE Website will be effective upon posting and notices
NICE provides by email will be effective when NICE sends the email. It is Licensee's responsibility
to keep its email address current. Licensee will be deemed to have received any email sent to the
email address then associated with its account when NICE sends the email, whether or not Licensee
actually receives the email. By continuing to use the Software after the effective date of any
modifications to this Agreement, Licensee agrees to be bound by the modified terms. It is
Licensee's responsibility to check the NICE Website regularly for modifications to this Agreement.

14.	INTERNATIONAL TRADE
a) Licensee represents and warrants that Licensee and its financial institution(s) are not subject to
sanctions or otherwise designated on any list of prohibited or restricted parties or owned or
controlled by such a party, including but not limited to the lists maintained by the United Nations
Security Council, the US Government (e.g., the US Department of Treasury's Specially Designated
Nationals list and Foreign Sanctions Evaders list and the US Department of Commerce's Entity
List), the European Union or its member states, or other applicable government authority.
b) Moreover, Licensee shall not directly or indirectly export, re-export, transmit, or cause to be
exported, re-exported or transmitted the Software (including the related Documentation) and any
related services provided by NICE to any country, individual, corporation, organization, or entity to
which such export, re-export, or transmission is restricted or prohibited, including any country,
individual, corporation, organization, or entity under sanctions or embargoes administered by the
United Nations, US Departments of State, Treasury or Commerce, the European Union, or any
other applicable government authority.
c) Licensee understands that the Software (including the related Documentation), technology or
related information that Licensee and its employees or contractors may have access to may be
subject to export control laws and regulations (the "Export Controlled Materials"). Licensee will
not, without prior written approval from NICE, allow any of its employees or contractors to have
access to or use of any Export Controlled Materials if such access or use would require an export
license.